DeviceHub Help Center

Thank you for choosing us for your purchase. We are delighted to inform you that we provide nationwide delivery services across South Africa to ensure your order reaches you promptly. However, please be aware that for unusual outlying areas, direct delivery may not be possible. In such cases, we kindly request you to select delivery to the nearest courier depot during the checkout process. This helps us streamline the delivery process and ensures a more efficient and secure service to those remote locations. If you have any concerns or require further assistance in selecting the appropriate delivery option, please don't hesitate to contact our customer support team. We are here to help make your shopping experience as smooth as possible. Thank you for your understanding and continued support.

Thank you for reaching out to us. We appreciate your inquiry. Our standard shipping times typically range from 2 to 5 days, depending on factors such as the delivery location, stock availability. Please allow two days for orders processing. Please note that we are committed to ensuring the timely delivery of your order, and we are constantly working to optimize our processes. If you have any specific concerns or questions about your order, feel free to let us know, and we will be happy to assist you. support@devicehubsa.com We appreciate your understanding and value your business.

DeviceHub Return Policy for Phone Cases Thank you for choosing DeviceHub for your phone case needs. We strive to provide you with the best products and customer service. Please read our return policy carefully before proceeding with any returns or exchanges. Product: Phone Cases Company: DeviceHub Allowed Timeframe for Exchange: 7 days after courier confirmation of product delivery. Return Eligibility: Unopened Packages: Customers are eligible for a full refund if the packaging of the phone case(s) is not yet opened. Opened Packages: If the packaging of the phone case(s) has been opened, the product is subject to inspection by DeviceHub to assess eligibility for a refund or exchange. Return Process: Contact Customer Service: If you wish to initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. You can reach us at [customer service email or phone number]. Provide Details: Please provide your order number and reason for the return or exchange when contacting our customer service team. Return Authorization: Once your return request is approved, you will receive a return authorization number along with further instructions on how to proceed. Return Shipping: Customers are responsible for shipping the product(s) back to DeviceHub in their original condition and packaging. Please ensure that the return package is securely packed to prevent any damage during transit. Customers will be responsible for courier return fees, except in cases where the product sent to the customer is not the product ordered. Inspection: Upon receiving the returned product(s), DeviceHub will inspect the item(s) to verify their condition. Refund or Exchange: If the product(s) meet the return eligibility criteria, you will be issued a refund or exchange based on your preference. Refunds will be processed using the original method of payment. Exceptions: Damaged or Defective Products: If you receive a damaged or defective phone case, please contact our customer service team immediately for assistance. Personalized or Customized Cases: Please note that personalized or customized phone cases are not eligible for return or exchange unless they are damaged or defective upon arrival. Contact Us: If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at support@devicehubsa.com. We are here to assist you. Thank you for your understanding and cooperation.

DEPENDING ON SHIPPING AND CO - OPERATION OF BOTH PARTIES THE REFUND OR EXCHANGE CAN BE SETTLED WITHIN A WEEK. DeviceHub Return Policy for Phone Cases Thank you for choosing DeviceHub for your phone case needs. We strive to provide you with the best products and customer service. Please read our return policy carefully before proceeding with any returns or exchanges. Product: Phone Cases Company: DeviceHub Allowed Timeframe for Exchange: 7 days after courier confirmation of product delivery. Return Eligibility: Unopened Packages: Customers are eligible for a full refund if the packaging of the phone case(s) is not yet opened. Opened Packages: If the packaging of the phone case(s) has been opened, the product is subject to inspection by DeviceHub to assess eligibility for a refund or exchange. Return Process: Contact Customer Service: If you wish to initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. You can reach us at support@devicehubsa.com. Provide Details: Please provide your order number and reason for the return or exchange when contacting our customer service team. Return Authorization: Once your return request is approved, you will receive a return authorization number along with further instructions on how to proceed. Return Shipping: Customers are responsible for shipping the product(s) back to DeviceHub in their original condition and packaging. Please ensure that the return package is securely packed to prevent any damage during transit. Customers will be responsible for courier return fees, except in cases where the product sent to the customer is not the product ordered. Inspection: Upon receiving the returned product(s), DeviceHub will inspect the item(s) to verify their condition. Refund or Exchange: If the product(s) meet the return eligibility criteria, you will be issued a refund or exchange based on your preference. Refunds will be processed using the original method of payment. Exceptions: Damaged or Defective Products: If you receive a damaged or defective phone case, please contact our customer service team immediately for assistance. Personalized or Customized Cases: Please note that personalized or customized phone cases are not eligible for return or exchange unless they are damaged or defective upon arrival. Contact Us: If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at support@devicehubsa.com. We are here to assist you. Thank you for your understanding and cooperation.